Accountability you can see
Each record keeps the submitter, the handler, and the handoff. No more “who touched this?” threads or silent reassignment.
- Submitted by / assigned to
- Claim cooldowns and team access
- Personal panels and live queues
Consent-based monitoring, built in
Customer work,
in plain sight.
Watchtower is the accountable CRM for teams that handle customer conversations. Every record has an owner. Every inbound message is logged. Every screen follows a policy everyone can see.
Windows 10/11 · 82 MB · v0.1.0 · Unsigned preview build
Overview
Good morning, John
Records today128+18%
Inbound SMS42logged
Active agents7signed in
Recent recordsView all
ML
Mark LewisAssigned to John
handlingJT
Jack TurnerSubmitted by Emily
newES
Emily StoneFollow-up due today
handlingRC
Ryan ColeAssigned to Mark
newScreensRetention 14d
Visible agent · screen images only
Retention enforcedR2 + panel, automatically
Audit trailEvery sensitive action
Clear ownership
Role-based access
Visible monitoring
Policy retention
Audited actions
The platform
One place for the work.
One record of who did it.
Watchtower connects the customer record, the person handling it, and the controls around it — without turning your team into a black box.
Inbound SMS, logged
Messages to your company’s own numbers arrive in one timeline. Watchtower never sends outbound messages.
Transparent screens
The desktop agent is always visible. Capture only begins after sign-in and an active policy, and only screen images are ever taken.
Roles, enforced server-side
Submitters, handlers, admins, and superadmins see only what their role allows. The API checks every request.
Retention you control
Choose a retention window. Expired screenshots are removed from R2 and the dashboard, with a manual purge when you need it now.
Proof, not guesswork
Sign-ins, record changes, policy updates, screenshot views, and deletions are written to an append-only audit trail.
09:41John Carterpolicy.update
09:38Mark Reedrecord.claim
09:32Jack Turnerdata.submit
09:27Systemretention.cleanup
Privacy by design
Monitoring should be obvious.
Watchtower is not a stealth tool. The agent has a visible presence, the capture rules are explicit, and the data has a defined lifetime. The point is data security — not surveillance.
- No keylogging, clipboard, camera, microphone, or process spying. Screen images at the policy interval are the only capture that exists.
- Nothing runs hidden. The agent window and indicator stay visible while capture is enabled.
- Nothing starts without sign-in and an active policy. Work-hours and interval controls are set by the superadmin.
- Deletion is real. Retention cleanup removes R2 objects and their D1 metadata; every deletion is audited.
Monitoring staff requires notice and consent under applicable law. Watchtower is designed for a transparent, documented program — not covert use.
Desktop agent
Watchtower for Windows
Install the visible agent, sign in with your work account, and let your administrator’s policy handle the rest. The dashboard runs in the browser.
Unsigned preview build. Windows SmartScreen may ask you to confirm before running the installer.
Verify the download
SHA-256
1F52FDDA7FC0BCD29BEE843B8DAC177673AF4E1DCDFD35AA5FFCD27FBA1C95CF
PlatformWindows 10/11 (x64)
Version0.1.0
Size81.8 MB
Sign-inWork account
UpdatesManual install
W
Watchtower AgentVisible. Consent-based. Screen-only.
Ready when you are